Royalty Carpet & Upholstery Cleaning has been a family business since 1986. My father, Robert Winchell opened Royalty Carpet & Upholstery Cleaning in 1986 after retiring from the Air Force in Merced, California. In 2010 it was time for me take over the family business and I renamed the company to Royalty Carpet & Tile Cleaning, which modernizes the company name while keeping up with the flooring trend of hard surfaces.
It's important to me to continue to focus on our customers and to treat each person and each job as a unique opportunity to establish a long term relationship. We did not get to 30 years in business without our customers!! I believe that our company mission statement, "personalized service, committed to excellence" applies to everything that we do and adds value to every job. We take our time to listen to our client in order to find the best solution. Each client is unique and we appreciate the opportunity to discover which methods work best.
Kelly McNeil has been active in the company as the office manager for over ten years, and also has years of experience in the field. Currently, she has been concentrating on promoting Royalty Carpet & Tile Cleaning in the social media outlets, building this website, and finding ways to efficiently modernize our systems while retaining a simplistic and customer friendly way of doing business. We now offer paperless estimates and invoices and we also offer green and low-moisture solutions.
We recently relocated to closer to family and we are avid hikers and mountain bikers. In addition, Kelly McNeil plays Women’s Flat Track Derby, under the name of Kelarella de Vil and recently joined Rockin' City Rollergirls (http://www.rockincityrollergirls.com).